Professional customer experience management consulting

Professional customer experience

Professional customer experience management consulting

Case Studies / Thursday, 6 October 2016 - 15:59

Today, for the first time in years and thanks to the intense work we have done with Albatross, all the managers and their teams are taking advantage of the monthly results to improve their practice. Instead of fearing evaluation results, they expect them and use them to improve their performance. We have expanded our scope recently and already feel the benefits of working with Albatross: we understand our performance much better now.

Joe Sejean - Senior Division Manager,  Guest experience