News

  • Introducing the ‘Low Traffic Benchmark’

    News / Tuesday, 9 June 2020 - 16:59
    Once COVID-19 restrictions ease and stores start to re-open, brands can expect fewer customers to visit. Those customers who do come to stores will potentially limit their time to shop. As a result, many premium and luxury brands can expect low...
  • Albatross CX launches the “Health Index”

    Albatross CX launches the “Health Index”

    News / Tuesday, 9 June 2020 - 16:47
    Albatross CX, a global customer experience agency, has created an index that provides not only visibility on the measures of experience that are applied (or not applied) in a worldwide network, but also on how safe a brands’ guests and teams feel...
  • Customer Experience Group supports the SOS Children’s Villages

    The Customer Experience Group supports the SOS Children’s Villages

    News / Thursday, 26 March 2020 - 15:09
    The Customer Experience Group has been a proud supporter of the SOS Children’s Villages over the years. In 2019, the Group was able to raise US$ 12,609.89 that allowed 14 children to go to school in Basse, Gambia for a year. The donation covers one...

  • Customer experience metrics must be adaptable

    News / Monday, 25 February 2019 - 15:13
    As more luxury brands are getting up to speed with ecommerce, companies also need to adapt how they value and measure customer experience.

  • Luxury & The New Era Of Personalisation: Interview Customer Experience Group

    News / Monday, 25 February 2019 - 14:54
    Jean-Baptiste Calais South-East Asia & Oceania Director of Customer Experience Group You Help Brands Move Towards A Personalised Customer Experience Model. What Does This Mean And Is There Such A Thing As Too Much Personalisation? Based on our...

  • The Selling Ceremony Has Gone Obsolete. What Now?

    News / Monday, 25 February 2019 - 14:41
    Let me start with a story -- one that tells of changing times and practices failing to keep up. A few months back, I was in the store of a well-known luxury brand, looking for a tie. A sales assistant approached and began telling me the brand story...

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