• Thibaut Fromageau
    News / Wednesday, 1 July 2020 - 16:05
    Today marks another milestone for Albatross CX and the Customer Experience Group. We're proud to announce Thibaut Fromageau as the CEO of Albatross CX Customer Experience Group CEO, Christophe Cais shares: "Thibaut will be working with our team to...
  • News / Tuesday, 9 June 2020 - 16:59
    Once COVID-19 restrictions ease and stores start to re-open, brands can expect fewer customers to visit. Those customers who do come to stores will potentially limit their time to shop. As a result, many premium and luxury brands can expect low...
  • Albatross CX launches the “Health Index”
    News / Tuesday, 9 June 2020 - 16:47
    Albatross CX, a global customer experience agency, has created an index that provides not only visibility on the measures of experience that are applied (or not applied) in a worldwide network, but also on how safe a brands’ guests and teams feel...
  • Customer Experience Group supports the SOS Children’s Villages
    The Customer Experience Group has been a proud supporter of the SOS Children’s Villages over the years. In 2019, the Group was able to raise US$ 12,609.89 that allowed 14 children to go to school in Basse, Gambia for a year. The donation covers one...
  • Recently, we heard about a company looking for luxury brand secret shoppers. My inner Nordstrom fan-girl voice is squealing!
  • News / Monday, 25 February 2019 - 15:13
    As more luxury brands are getting up to speed with ecommerce, companies also need to adapt how they value and measure customer experience.