News

  • female shoppers
    News / Monday, 26 October 2020 - 14:42
    by Christophe Cais Founder and CEO at Customer Experience Group and Forbes Council member This article was originally published on Forbes Amid more than six months of fighting the pandemic, the world has been thrust into new realities and new ways...
  • customer-experience-group-ceo-christophe-cais-insights-for-bloomberg
    This article was originally published on Bloomberg From sending vans to the Hamptons to personal shopping over FaceTime, high-end brands are trying to offer exclusivity amid social distancing. To survive Covid-19, luxury retailers are being forced...
  • Thibaut Fromageau
    News / Wednesday, 1 July 2020 - 16:05
    Today marks another milestone for Albatross CX and the Customer Experience Group. We're proud to announce Thibaut Fromageau as the CEO of Albatross CX Customer Experience Group CEO, Christophe Cais shares: "Thibaut will be working with our team to...
  • News / Tuesday, 9 June 2020 - 16:59
    Once COVID-19 restrictions ease and stores start to re-open, brands can expect fewer customers to visit. Those customers who do come to stores will potentially limit their time to shop. As a result, many premium and luxury brands can expect low...
  • Albatross CX launches the “Health Index”
    News / Tuesday, 9 June 2020 - 16:47
    Albatross CX, a global customer experience agency, has created an index that provides not only visibility on the measures of experience that are applied (or not applied) in a worldwide network, but also on how safe a brands’ guests and teams feel...
  • Customer Experience Group supports the SOS Children’s Villages
    The Customer Experience Group has been a proud supporter of the SOS Children’s Villages over the years. In 2019, the Group was able to raise US$ 12,609.89 that allowed 14 children to go to school in Basse, Gambia for a year. The donation covers one...

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