News
News / Tuesday, 11 December 2018 - 16:53Why mystery shopping is obsolete? Mystery Shopping, the act of sending a ‘fake customer’ into a retail store has long been seen as the end all solution for assessing a store’s compliance versus pre-defined guidelines/standards. But, turns out that...
News / Tuesday, 3 April 2018 - 12:35No one can accuse luxury brands of cutting corners where advertising spend is concerned. On average, they divert 8% of their turnover into funding advertising initiatives. In the US for example, luxury brands invested more than $5 billion in...
News / Tuesday, 27 February 2018 - 11:19The Customer Experience Group is pleased to announce the expansion of its team with the appointments of Craig Lee as Customer Experience Director of Activate Experience and Thierry Noel as Executive Director of Strategy and Development of Albatross...
News / Tuesday, 27 February 2018 - 10:36The Customer Experience Group has expanded its team with the appointments of Craig Lee as customer experience director of Activate Experience and Thierry Noel as executive director of strategy and development of Albatross CX. The Customer Experience...
News / Tuesday, 27 February 2018 - 09:41The continuous evolution of the luxury landscape reflects the ever-changing requirements of affluent customers worldwide. The Customer Experience Group was established to provide 360-degree CX solutions to premium and luxury brands, helping them...
News / Thursday, 5 October 2017 - 10:07Cannes, France, 4 th October 2017 - Leading global customer experience agency, Albatross CX launches the CX App at the TFWA Digital Village 2017. The CX App is a mobile solution equipped with all the necessary tools that help elevate customer...