News
News / Thursday, 10 December 2020 - 13:43by Clement Barthelemy Albatross CX’s Vice President This year saw marked changes in all industries, with all sectors severely affected by the pandemic. Still, the outlook for the luxury industry is looking positive. Advising a large portfolio of...
News / Monday, 26 October 2020 - 14:42by Christophe Cais Founder and CEO at Customer Experience Group and Forbes Council member This article was originally published on Forbes Amid more than six months of fighting the pandemic, the world has been thrust into new realities and new ways...
News / Monday, 10 August 2020 - 16:53This article was originally published on Bloomberg From sending vans to the Hamptons to personal shopping over FaceTime, high-end brands are trying to offer exclusivity amid social distancing. To survive Covid-19, luxury retailers are being forced...
News / Wednesday, 1 July 2020 - 16:05Today marks another milestone for Albatross CX and the Customer Experience Group. We're proud to announce Thibaut Fromageau as the CEO of Albatross CX Customer Experience Group CEO, Christophe Cais shares: "Thibaut will be working with our team to...
News / Tuesday, 9 June 2020 - 16:59Once COVID-19 restrictions ease and stores start to re-open, brands can expect fewer customers to visit. Those customers who do come to stores will potentially limit their time to shop. As a result, many premium and luxury brands can expect low...
News / Tuesday, 9 June 2020 - 16:47Albatross CX, a global customer experience agency, has created an index that provides not only visibility on the measures of experience that are applied (or not applied) in a worldwide network, but also on how safe a brands’ guests and teams feel...