News

  • News / Thursday, 15 April 2021 - 15:42
    The World Health Organization’s announcement of the global pandemic COVID-19 in March 2020 marked the beginning of a new challenging era. From corporations to end consumers, enormous changes in decision-making processes have been observed across...
  • by Marie Dubiez Managing Director Americas Albatross CX This article was originally published on French American Chamber of Commerce In 2020, we have all been wondering how to keep in touch with our loved ones we could no longer invite into our...
  • Winning Back the Local Client in 2021
    by Clement Barthelemy Albatross CX’s Vice President This year saw marked changes in all industries, with all sectors severely affected by the pandemic. Still, the outlook for the luxury industry is looking positive. Advising a large portfolio of...
  • female shoppers
    News / Monday, 26 October 2020 - 14:42
    by Christophe Cais Founder and CEO at Customer Experience Group and Forbes Council member This article was originally published on Forbes Amid more than six months of fighting the pandemic, the world has been thrust into new realities and new ways...
  • customer-experience-group-ceo-christophe-cais-insights-for-bloomberg
    This article was originally published on Bloomberg From sending vans to the Hamptons to personal shopping over FaceTime, high-end brands are trying to offer exclusivity amid social distancing. To survive Covid-19, luxury retailers are being forced...
  • Thibaut Fromageau
    News / Wednesday, 1 July 2020 - 16:05
    Today marks another milestone for Albatross CX and the Customer Experience Group. We're proud to announce Thibaut Fromageau as the CEO of Albatross CX Customer Experience Group CEO, Christophe Cais shares: "Thibaut will be working with our team to...

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