News
News / Wednesday, 1 July 2020 - 16:05Today marks another milestone for Albatross CX and the Customer Experience Group. We're proud to announce Thibaut Fromageau as the CEO of Albatross CX Customer Experience Group CEO, Christophe Cais shares: "Thibaut will be working with our team to...
News / Tuesday, 9 June 2020 - 16:59Once COVID-19 restrictions ease and stores start to re-open, brands can expect fewer customers to visit. Those customers who do come to stores will potentially limit their time to shop. As a result, many premium and luxury brands can expect low...
News / Tuesday, 9 June 2020 - 16:47Albatross CX, a global customer experience agency, has created an index that provides not only visibility on the measures of experience that are applied (or not applied) in a worldwide network, but also on how safe a brands’ guests and teams feel...
News / Thursday, 26 March 2020 - 15:09The Customer Experience Group has been a proud supporter of the SOS Children’s Villages over the years. In 2019, the Group was able to raise US$ 12,609.89 that allowed 14 children to go to school in Basse, Gambia for a year. The donation covers one...
News / Wednesday, 22 May 2019 - 17:34Recently, we heard about a company looking for luxury brand secret shoppers. My inner Nordstrom fan-girl voice is squealing!
News / Monday, 25 February 2019 - 15:13As more luxury brands are getting up to speed with ecommerce, companies also need to adapt how they value and measure customer experience.