Leading customer experience consulting company

Albatross CX

Leading customer experience consulting company

Case Studies / Wednesday, 7 December 2016 - 14:21

Albatross has been an exceptional collaborator and partner in helping us to assess the level of our client experience ­ from the selling ceremony to the level of customer service excellence. Additionally, Albatross worked with us on a comprehensive employee questionnaire that helped us to benchmark employee perception vs. client perception.

It was extremely insightful, confirming information we suspected and highlighting new information, that allowed us to make a fact­-based action plan for improvement. I highly recommend Albatross for their level of commitment, service, and collaboration!

Learning & Development Manager for a Luxury watch and jewelry brand