Efficient CX Results and Benchmarking

Efficient CX Results and Benchmarking

Case Studies / Monday, 6 April 2020 - 16:51

Albatross CX / Customer Experience Group’s partnership enables L’Oréal to conduct our Customer Experience Evaluations, focus group and market benchmarking research effectively and efficiently over the last 5 years. Thanks to Albatross CX, we have worked hand in hand and conducted over 37,000 survey and research studies and have developed world class insightful findings for our brands to constantly improve their customer experience systems and skill sets.

Patrick Liew
Lorea
l Group Asia Pacific