Comprehensive customer experience analysis

Comprehensive customer experience analysis

Comprehensive customer experience analysis

Case Studies / Wednesday, 18 July 2018 - 14:58

Albatross helped us assess our client experience and benchmark it between our markets and vs. competition. 

The team was extremely professional, customer oriented and provided us at the end a very useful survey highlighting not only our strengths but also the improvement areas with priorities defined according to the impact on our client satisfaction. 

We will use this survey as a starting point to trigger a 360 degree action plan to elevate our customer experience and ultimately, to create brand equity to develop further our business in the region.