Case Studies

  • Rigorous Methodology
    Case Studies / Wednesday, 5 August 2020 - 13:40
    The methodology was rigorous while the discussion was detailed and actual. Albatross CX was quite flexible in their cooperation. Luxury watch distributor
  • Efficient CX results and benchmarking
    Case Studies / Monday, 6 April 2020 - 16:51
    Albatross CX / Customer Experience Group’s partnership enables L’Oréal to conduct our Customer Experience Evaluations, focus group and market benchmarking research effectively and efficiently over the last 5 years. Thanks to Albatross CX, we have...
  • Best In-store Analytics Agency
    Case Studies / Tuesday, 24 March 2020 - 16:21
    We learned more about the quality of our in-store services, thanks to Albatross CX. - Hamilton Taiwan
  • Relationship builder
    Case Studies / Tuesday, 15 October 2019 - 17:23
    They helped us improve the relationship between the customers and the brand and enabled us to establish trust. - Japanese cosmetics brand
  • Powerful CX tools
    Case Studies / Tuesday, 15 October 2019 - 17:15
    Albatross CX provides a powerful range of tools that are very useful to assess where you stand as a company in terms of customer experience. They have a dedicated and very involved support team. - Luxury fashion and fragrance brand
  • Reliable CX agency
    Case Studies / Tuesday, 15 October 2019 - 17:08
    We benefited from Albatross CX's analysis that was shared with us, definitely Albatross CX is an organization to count on. PUIG Middle East - Nadia Azayzi