Blog Posts

  • Future of Luxury
    Blog Posts / Wednesday, 20 July 2016 - 16:53
    Everyone knows the luxury market is evolving fast, as brands rush to keep up with a rapidly-changing consumer landscape and an ever-increasing repertoire of touchpoints. How will brands weather this storm?
  • Albatross CX Framework
    Blog Posts / Friday, 20 May 2016 - 14:07
    Omnichannel engagement may be the single biggest challenge luxury brands face today. Gone are the days when your brand could control its image through a few boutiques, lush print ads, and carefully-selected celebrity partnerships.
  • Blog Posts / Tuesday, 17 May 2016 - 17:52
    Although the definition of luxury does not remain constant over time, there are a few things that don’t change, and the need for excellent service is among them.
  • Luxury Shopping Experience
    Blog Posts / Saturday, 20 February 2016 - 17:49
    It is critical to remember that Chinese shoppers buying luxury abroad are now, more than ever, travelers. The days of crossing the border into Hong Kong for the sole purpose of buying luxury are waning; now mainland Chinese are traveling farther and...
  • Luxury Shopping Experience
    Blog Posts / Wednesday, 17 February 2016 - 17:50
    How can luxury brands differentiate themselves in the eyes of Chinese travelers? Of course we all know that price is the major reason Chinese travel abroad to buy luxury, but that is also a point of parity among luxury brands- all of them are less...
  • Indian Millennials
    Blog Posts / Thursday, 3 December 2015 - 00:00
    Understanding affluent millennials is essential to projecting the direction of luxury markets.