Blog Posts
Blog Posts / Friday, 21 July 2017 - 14:52At the end of the day, any strategy depends on the employee’s willingness to execute it, with enthusiasm. The decision to become a customer experience centric company is an excellent one, but it cannot be a top-down decision, it’s a transformation...
Blog Posts / Monday, 20 March 2017 - 16:50Any marketing manager would probably agree that a brand that does not measure its customer experience is like a surgeon operating in the dark: they’re taking a huge risk.
Blog Posts / Monday, 20 March 2017 - 15:27Private equity firms are increasingly recognizing the value of premium and luxury brands.
Blog Posts / Monday, 20 March 2017 - 11:29Luxury brands today face greater challenges than ever before. Some of these are the perennial challenges that always affect markets in unpredictable ways, such as currency fluctuations or geopolitical shifts.
Blog Posts / Tuesday, 30 August 2016 - 17:41A Conversation with Fabrice Tavel-Besson & Frederik Schreve from our strategic partner, Face2Face Retail Training Consultancy.
Blog Posts / Wednesday, 10 August 2016 - 18:11In the past three years, the luxury market in Hong Kong has changed almost beyond recognition. Formerly the ‘go-to’ location for luxury shopping in Asia (predominantly for Mainland Chinese), it has fallen from grace with a thud.