Blog Posts

  • Albatross CX
    Blog Posts / Friday, 21 July 2017 - 14:52
    There is something funny I experience quite often when I visit stores: I enter, browse around, and nobody talks to me. After a few minutes, I start to get bored to be alone, and I just leave the store…and when I do, the sales advisor looks at me...
  • Measure Customer Experience
    Blog Posts / Monday, 20 March 2017 - 16:50
    Any marketing manager would probably agree that a brand that does not measure its customer experience is like a surgeon operating in the dark: they’re taking a huge risk. This is no less true for luxury brands than for their mass-market counterparts...
  • Christophe Caïs
    Private equity firms are increasingly recognizing the value of premium and luxury brands. For example, previously, Tengram Capital Partners announced an agreement to acquire Zanella, a leading Italian luxury menswear brand. While each deal is...
  • Christophe Caïs
    Blog Posts / Monday, 20 March 2017 - 11:29
    Luxury brands today face greater challenges than ever before. Some of these are the perennial challenges that always affect markets in unpredictable ways, such as currency fluctuations or geopolitical shifts. However, many of today’s challenges...
  • Face2Face Retail Training Consultancy
    Blog Posts / Tuesday, 30 August 2016 - 17:41
    A Conversation with Fabrice Tavel-Besson & Frederik Schreve from our strategic partner, Face2Face Retail Training Consultancy.
  • Hong Kong Luxury Market
    In the past three years, the luxury market in Hong Kong has changed almost beyond recognition. Formerly the ‘go-to’ location for luxury shopping in Asia (predominantly for Mainland Chinese), it has fallen from grace with a thud, and it is proving...