About Albatross

Our Executive Committee
  • Christophe Caïs
    Christophe Caïs
    Chief Executive Officer
  • Thibaut Fromageau
    Thibaut Fromageau
    Global Vice President
  • Judy Wang
    Judy Wang
    Chief Financial Officer
  • Clement Barthelemy
    Clement Barthelemy
    Managing Director Europe
  • Dimitri Bentouhami
    Dimitri Bentouhami
    Head of Business Support
  • Sandra Koop
    Sandra Koop
    Global Head of HR
  • Ahmed Klabi
    Ahmed Klabi
    Global Chief Technology Officer
  • Francois-Xavier Delaporte
    Francois-Xavier Delaporte
    Global Head of Client Relations
  • Nicole Pascal
    Nicole Pascal
    Global Head of Operations
Social Responsibility

As part of our commitment to social responsibility, Albatross CX is a proud partner of SOS Children’s Villages, the largest international charity dedicated to the care of orphaned and abandoned children. We are currently supporting two SOS initiatives: Basse Primary School in The Gambia and Kaifeng Children’s Village in Kaifeng, China. 

SOS Children’s Villages is one of the most highly-ranked charities in the world, and it is a privilege for Albatross CX to support their mission. We are consistently impressed and humbled by how well SOS Children’s Villages embodies them in the face of some of the world’s most difficult challenges. To learn more about SOS Children’s Villages and the children they serve, please visit www.sos-childrensvillages.org.

How We're Making a Difference

Global Offices

Asia Pacific

  • GUANGZHOU

    Room 2806, No. 586 Binjiang East Str., Haizhu Dist., Guangzhou
    广东省广州市海珠区滨江东路586号2806房

  • SHANGHAI

    Room 8-D, No. 121 Yanping Road, Jingan District, Shanghai, P. R. China

    上海市静安区延平路121号三和大厦8层D室

  • TOKYO

    3rd Floor, Touwa Nihonbashi Koamicho Bldg, 17-18 Nihonbashi Koamicho, Chuo-ku, Tokyo, 103-0016, Japan.
    東京都中央区日本橋小網町17-18藤和日本橋小網町ビル3F

  • SINGAPORE

    5 Shenton Way, UIC Building  #10/11-01
    068808 Singapore

  • SEOUL

    4F, DongLim Building, 18, Nonhyeon-ro 128-gil, Gangnam-gu, Seoul, Korea

    서울시 강남구 논현로 128길 18 4층

  • SYDNEY

    Level 16, 175 Pitt Street

    Sydney, NSW 2000, Australia

  • TAIPEI

    4F, No.68, Sec.1, Neihu Rd, Neihu Dist,
    Taipei City 114, Taiwan.
    台北市內湖區內湖路一段68號4樓

  • BEIJING

    Wework Sanlitun

    Sanlitun, 3rd Floor, Building N3, North Taikooli, No.11 Sanlitun Road, Chaoyang District, Beijing

    北京朝阳区三里屯路11号院太古里北区N3楼3层

  • HONG KONG

    Room 1403, 14th Floor, Fu Fai Commercial Centre, 27 Hillier Street, Sheung Wan, Hong Kong

    香港上環禧利街 27 號富輝商業中心14 樓 1403 室

Europe

  • MOSCOW

    16 Myasntiskaya Street, Office no. 403 Moscow 101000, Russian Federation.
    Альбатрос Глобал Солюшнс, Мясницкая улица, 16, офис 403, Москва, Российская Федерация, 101000

  • PARIS

    2 rue de Lancry

    75010 Paris

  • LONDON

    Suite # 308, 231 Vauxhall Bridge Rd,
    London, SW1V 1EH

     

North America

  • NEW YORK

    150 West 28th Street,  Suite 1101

    New York, NY 10001, USA

Middle East & Africa

  • DUBAI

    1507 Smart Heights Building, Barsha Heights

    PO Box 390465, Dubai, UAE

Our Values

INTEGRITY

We are a group of dedicated individuals whom others can count on. When we accept a deadline, challenge or task, we do our absolute best to respect our promises. We are transparent and straightforward. Every day, we demonstrate how reliable we are and how trusting each other is key for our success.

PASSION

We work with passion. We share this passion with our clients and partners. We have a spark in our eyes when we speak about Customer Experience and our solutions, and how we help our clients. We feel part of the success of the brands we serve. Making an impact for our clients is the ultimate goal we all have in mind regardless of our title, duties or seniority. Our desire to see our clients succeed is of paramount importance.

BOLDNESS

We refuse to settle for the status quo. We are always looking for fresher and more effective ways to help our clients enhance their performance through a better Customer Experience. We promote innovation and both our structure and mindset are open to new ideas. We encourage our team to take risks, assessing trial and errors, to try a new approach and learn along the way. Boldness is what makes the DNA of Albatross CX, what made and what will make our growth and success.